Frequently Asked Questions

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Get answers to the most common questions about Electronic Health Record

Below you'll find answers to the most common questions asked by software customers organized by topic:

  Messages and Tasking
Yes, if you can email – you can easily send messages, notes and reminders to other members of your staff. No more “sticky notes” or “While you were out” messages.

The providers can communicate referrals, lab tests and clinical orders through this system. Procedures and referrals can also have time frames within which to be completed.

All notes and messages can be forwarded to the patients charts into the appropriate area.

Messages and tasks can have time frames assigned to each. Procedures that need to be completed now or in the future can be identified and followed. The message originator can assign the task or message and kept track with a reminder system.

You can track patient phone calls, appointment reminders, referrals, clinical orders, inbound documents, refill requests, etc. Anything that you previously kept reminder notes or logs can now be handled in a system as easy as email.

We can set up forms and normal ranges for any procedure done in the office. Any form or template that currently exists can be input into our EHR system. Once the task is completed, there is an area for the result. The message is then returned to the sender with the results in place.


  Appointment Calendar
A scheduling system is included.

No, you do not have to change your scheduling system. We can interface with your current system. Mrecord understands the importance of a scheduling system to track visits, charges etc.

You can view daily, weekly or monthly appointments by provider or group.

Any service that you provide that requires an appointment can be incorporated into our scheduling system.

Yes, our appointment times can vary by provider or procedure. The schedules can be set up within any time increments providers or procedures require.


  Scanned documents
Our system incorporates a scanned document section. When faxed or scanned documents come into the system and are identified by patient and procedure, the document can then be directed into the appropriate patient chart and in the appropriate area. No more paper!

Mrecord can provide an interface between the laboratory and your office. Reports will be sent directly into our EHR system.

No x-rays can also be scanned into the system. When opening a patients record, you will actually see the x-ray.


  Medications/Refills
When the provider adds a medication to the patient, a copy of this information can be sent directly to the pharmacy. This avoids lost prescriptions, staff time and patients waiting for the prescription to be filed. When the pharmacy or patient requests a refill, this information can be entered into the patient record and directed through the prescription module to the pharmacy. This simplifies the process by reducing staff time in duplicating efforts and locating patient records, further ensuring that every refill is documented appropriately.

Medications can be tracked through the prescription module. If the provider has stopped or changed a medication, the patient is intolerant or allergic to the medication or if the patient simply wants a less expensive medication, all this information is kept in the patient record. The system has the ability to maintain a notation as to why the medication was stopped or changed.

Our system has all current medications entered with standard dispensing information and contraindications.

Patient allergies are noted in the patient record including medication allergies. If a medication is prescribed that may have an adverse reaction with another medication, an alert is given to the provider. The provider can then decide to continue with this medication or change the medication.


  Reports
All pertinent information can be entered into the patient demographics along with scanned images of insurance cards, drivers licenses, etc.

Our reporting system can be designed to track any pertinent patient data required.


  Patient Notes
Providers have multiple options in documenting encounters. Information can entered by typing, template or dictation. If dictation is used, once the report is reviewed and locked, it will be linked to the patient file by synching patient data. (chart number, date of birth, etc)


  Patient Records
There are tabs in each patient record for encounter, flow sheets, orders and communications, office notes, communications and graphs.

All pertinent information can be entered into the patient demographics along with scanned images of insurance cards, drivers licenses, etc.

If you have standard forms for new medications, suture removals, discharge summaries, etc. Mrecord can enter these forms into your system. The provider will complete the appropriate form and the form can be printed and given to the patient. The system will maintain copies of the information given to the patient.

Every page of the patient record will show a picture of the patient (if scanned) with the name, date of birth age and chart number for easy identification or verification.

Patient allergies are located at the top of each page of the patient record. This will include food and medication allergies or anything that has been entered free-text.

Along with allergies, the top of each patient record page includes insurance information (for quick direction to appropriate referrals or pharmacies), visit summaries which includes date of service, diagnosis and provider and any diagnosis associated with previous patient visits.


  General Information
Many customizations can be provided at little or no charge. Customized forms utilized by your practice can be easily entered into our system. Don’t hesitate to ask questions if there are specifics that would enhance your workflow or documentation.