Frequently Asked Questions

back to Speech To Text

Get answers to the most common questions about Speech To Text

Below you'll find answers to the most common questions asked by software customers organized by topic:

  MT Productivity tools
Yes, Mrecord STT has inbuilt Auto-correct and Auto-text features.

Yes, Mrecord STT has inbuilt word-expander tools and users can also use other third-party auto-expander tools as well.

Mrecord offers ability to import any dictionary including Stedman's and be used in the Mrecord STT platform.

Mrecord updates it dictionaries on an on-going basis as and when updates to dictionaries are available. Users can import their own words into the Mrecord dictionary at any time.


  Doctor Database
We have ability to import doctor addresses on referring database in .csv format.

Yes, each physician’s database is kept separately.

MT's have the ability to suggest changes to the Referring Physician database.

Yes, Physician directories can be imported in batch mode through the system via a CSV format.

Physician directory is web-based and can be accessed/managed by either MTSO Administrator/Manager or by MTSO's end-client as well.


  Schedules
There are 3 different ways to receive office schedules into the system. a) Direct Interface with Client's HIS system b) Importing schedules via CSV file c) Inbound Fax or Email interface.


  Templates
Accounts are never limited in the number of templates/macros that can be created updated and maintained. Both you (MTSO) and your customers (physician offices) have access to templates (depending on rights assigned) and can make edits to it.

MT can make change on template at the time of processing dictation but the changes will not reflect to original template. MTSO Administrator, Supervisor, Managers and Mts with specific rights can make changes to templates via the Mrecord STT portal.


  Transcription
Mrecord STT is a web-based platform. There are specific PC based productivity tools available which sync to the central server.

Our system caches 3 files at one time. In the case of Internet interruption, there would not be any disruption or loss of work for the MT. When internet is available the system will sync up all work automatically.

Yes, Mrecord STT provides real time line counts and provides guidance to MT based on their targets.

Yes, MT can generate reports for any date range.

Yes, all reports in the platform can be exported to Excel, CSV or PDF format.

Our system routes work automatically to MT's based on any or all of the following criteria:
a) Their familiarity of the account
b) Their past performance on the account
c) Their availability Effectively the system ensure that MT cannot cherry pick their work


  User Systems
a) Windows 2000, XP or MS Vista (Mac’s and Linux OS not supported)
b) At least Pentium IV or above running at atleast 800mhz
c) Min 256 mb RAM (minimal). 512mb RAM (recommended), 1GB RAM (ideal)
d) Always-up High-speed Internet connection
e) Microsoft Office Word 2000 or higher required (including 2007)
f) Works with most foot pedals in operation today


  MT Payment
Mrecord STT allows MTSO administrators to define how to count lines and which characters to include. Administrators have an unprecedented ability to control what they pay for and dont pay for.

Mrecord STT allows MTSO administrators to include or exclude templates, headers and footers.

Mrecord STT allows MTSO administrators to include or exclude MACROS

Yes, MTSO Administrator can customize MT payment rules for each MT.

Yes, the Mrecord STT portal provides a console for MTSO Administrator to manage all line couting and payroll function.

Yes, all reports in the platform can be exported to Excel, CSV or PDF format.


  Quality Assurance
Mrecord STT allows for quality measurement and reporting. Compared documents and Edit reports are available for MT/Supervisor.

Yes, comprehensive Accuracy Reporting capabilities are available.

Yes, comprehensive Accuracy Reporting capabilities are available.

Mrecord STT allows MTSO administrators to define how to count lines and which characters to include. Administrators have an unprecedented ability to control what they pay for and dont pay for.

Yes, the same reporting capabilities exist for both QA, MT's.and Auditors.




  Characters and Lines
any keystroke (character or space)
Are characters added for:
  Bold
  MTSO Administrator Configurable
  Underline
  MTSO Administrator Configurable
  Line Breaks   MTSO Administrator Configurable

Yes, Mrecord STT gives MTSO Administrator complete control on what line counting rules to apply.

It is fully MTSO Administrator configurable.


  Formatting
Yes, Mrecord STT provides the ability to group documents to a string file before delivery to client. Clients can also print in the same method via the Physician Portal.

Yes, Mrecord STT gives MTSO Administrator complete control on what line counting rules to apply.


  Technical
Yes, Mrecord STT provides Automated Download tools for auto-archival.


  Admin Dashboard
Yes, this is available

Yes, this is available


  Dictation Process
Mrecord STT supports most digital audio-file formats that are popular today, including Olympus, Sony and Philips.

Yes, this feature is available on system by utilizing unique identifiers.

You have the option of allowing someone other than the MD to view/edit and sign-off on documents.

We call this the Mpractice Community Portal.


  General Info
We have redundant servers located in Texas, Canada and India. Information is stored in all so you are never without your data.

We have outsourced this to one of the largest hosting companies in the world. We are confident that client data will never be lost.

Yes, custom branding features are available.

Email and Online Chat available 24 hrs a day 6 days a week. Regular Phone support available Monday thru Friday, 8am thru 5:30pm EST. Emergency Support is available through our technical support line 24 hrs a day/ 7 days a week.

Mrecord STT comes with dedicated services rep, online knowledge bases, hours of training videos. We also offer phone, email and online chat support. Please check with your sales rep to see which plan is best suited for your needs.

Our system has advanced filtering option to track voice dictations and transcribed reports.

Yes, file splitting feature is available on the platform.

Yes, all Standard Microsoft Word formatting features are available, including tables.

Mrecord STT is built on open standards based RTF specification 1.9.1. Mrecord STT provides for inbuilt converters for Doc, PDF and TIFF formats.

Yes, we have ability to recover transcribed document anytime if it does not transmit to server.

Voice files are stored for six months. The system automatically deletes voice files older than six months.