Goshen Medical Goes live with mrecord EMR System

The Challenge

Goshen had grown to a 17-center medical practice in few years and was looking forward to installing an EMR system for better practice and medical records management and regulation compliance.

Goshen Medical Center had partnered with mrecord three years ago for managing their medical transcription requirements. mrecord provided quality medical transcription, advanced technology, & superior customer care consistently, and Goshen was satisfied with the services provided by mrecord.

The Solution

regarding future products and services for healthcare providers and added an Electronic Medical Record System & Practice Management System to its products portfolio in the year 2005-2006. These products were designed and developed to ensure that the healthcare providers and their office staff is empowered to practice better and efficiently. mrecord has come up with a technically advanced, innovative EMR solution that enables quick access to patient information, manages documents, writes prescriptions and provides an user-friendly interface with accounting programs.

Goshen already had the experience of partnering with mrecord and we were an obvious choice for Goshen for implementation of EMR system in one of their centers at Trenton, NC. Goshen was able to have access to advanced technology at a competitive price and mrecord's customer management has always been topnotch not only during implementation of EMR but even after the Go-live stage - mrecord customer support team is always accessible at any time 24 x 7.

mrecord had dedicated a team to train and install the EMR system at the Trenton Center. This team trained the staff at Goshen on site as well as online training via the web was provided by mrecord implementation team. All queries were answered and all inhibitions were addressed. Our team was aware of the various health information systems Goshen wanted integration with to streamline their practice operations. mrecord team worked on other installation and training intricacies and following a few months, Goshen was ready to Go-Live in December 2006. Our technical support personnel were available for any queries or difficulties faced by the staff at Goshen.

The Results

TIt has been two months since the Go-Live stage and Goshen has already started seeing the benefits of EMR implementation.

		Rather than depending on paper charts, now office staff at Goshen accesses the EMR system whenever they need to from their own workstation. They are able to access medical records securely and quickly. Goshen has gone paperless following mrecord EMR implementation. They have also saved on office space as well which was used to store thousands of paper charts.
		Integration with labs, hospitals, pharmacies, other HIS, and clinicians made all patient medical information available to the physicians in a few seconds - this assisted Goshen physicians in making better treatment recommendations.
		Inbuilt collaborative tools in mrecord EMR reduced duplication of work, data entry while at the same time enhanced quality of communication within the practice.
		Goshen staff was able to send legible prescriptions using mrecord EMR system with the help of an inbuilt comprehensive drug database.
		Increased productivity was also seen as many tasks are automated now including clinical and document management processes right from finding patient charts, retrieving medical reports, faxing reports, sending prescriptions, AR management, & scheduling appointments.
		The staff at Goshen believes they will see increased revenues as average man-hour cost to establish a chart was reduced considerably. Administrative costs were also reduced substantially as many tasks are partly or wholly automated. Office manager at Trenton stated, "Seeing positive results so quickly following EMR implementation, I am sure we will be seeing substantial savings as we move forward."

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