mrecord Transforms Blue Ridge Orthopaedics Into A Digital Medical Practice

CHALLENGE

Blue Ridge Orthopaedics is a well-renowned orthopaedics and sports medicine practice based in South Carolina with offices and surgery centers in Seneca and Anderson. Blue Ridge is a multi-provider practice dedicated to delivering the highest quality healthcare and is focused on serving the communities' total musculoskeletal needs.

Blue Ridge Surgery Center is an 8,500 square foot, modern facility, in the same building as Blue Ridge Orthopaedics Practice. This facility was built to serve the needs of the community in a low-cost, high quality, comfortable and convenient setting. Blue Ridge is dedicated to patient-centered health care, with a commitment to excel in medical technology and treatment.

Care of quality at Blue Ridge is evidenced by accreditation by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO); the nation's recognized leader in setting the standards for safety, quality, and overall performance of healthcare organizations. JCAHO accreditation represents the commitment of this practice to the highest standard of care in their state-of-the-art facility.

Blue ridge sees over 200 patients everyday in addition to carrying out physicals in schools and colleges based in South Carolina. Their medical staff has to depend on numerous transcription reports to help them treat patients. Unfortunately, these reports weren't available in a timely efficient manner. Since their resources were fragmented between different departments and locations, Blue Ridge was faced with documentation challenges such as slow turnaround time and inaccurate reports. The limited in-house transcription team was always at overcapacity and they were unable provide the desired turnaround time.

The delay in reports in turn caused

		Delay in making critical clinical decisions
		Patient dissatisfaction
		Physician dissatisfaction
		Delay in reimbursements
		Increased operational cost

Therefore, Blue Ridge was looking for transcription services and a HIM solution provider that was not only cost-effective but also met all their needs.

"Quality and client support are two very important factors that our physicians want in a vendor. We also need a service provider that will also enable us to leverage technology and help us go digital entirely." said Mike Timmerman,
CEO of Blue Ridge Orthopaedics.

SOLUTION

mrecord studied their entire transcription cycle and practice workflow, physician requirements, templates and formatting, requisitions and came up with an impeccable solution that increased efficiency of maintaining patient records within healthcare standards and regulations which subsequently enhanced patient care. mrecord provided a transcription management solution which transformed Blue Ridge in to a completely digital medical practice - a completely electronic/digital paper driven practice.

mrecord offered Blue Ridge its mscribe platform which is the most advanced digital dictation, transcription automation & voice recognition platform available anywhere with the following features

		Flexible dictating options- Physicians have choice of multiple dictation options on mscribe transcription platform including telephone, PC dictation, handheld digital recorders, and PDAs & PDA Cellphones.
		Integration with HIM/RIS/PM systems - Enables instant patient details lookup, ensuring accurate demographics info on transcribed documents.
		Patent-pending Quick Preview technology - QuickPreview offers instant viewing on mscribe physician portal with editing, digital signing, and faxing of all transcriptions.
		HL7-based EMR integration capabilities - Seamless integration with an physician EMR system - saves staff-time scanning transcribed documents into EMR.
		Sophisticated Report Routing - Customizable workflow-based routing to meet the most complex report distribution requirements along with options to route to network printers, fax machines, and e-mail addresses
		24 x 7 web based live support - mscribe physician portal is equipped with integrated Customer Management tools that enable mrecord to resolve any issue that providers may have at any time.

BLUE RIDGE ORTHOPAEDICS PARTNERS WITH MRECORD

mscribe platform was the answer to Blue Ridge's problems and it met all their expectations. In 2002, Blue Ridge Orthopaedics decided to partner with mrecord for its transcription and technology solutions. mrecord provided advanced medical records management technology; a trained transcription team and customer support team was dedicated to their account
365 x 24 x 7. mrecord took care of the entire transcription life cycle; right from dictation capture, transcription, quality checks, and finally HL7-based EMR integration.

mrecord implemented the new transcription process very quickly. Setup & training did not take up much time and our dedicated account manager assisted Blue Ridge throughout the process.

RESULTS

Following a few months after the transition,

		Staff at Blue Ridge experienced improved record keeping - entire workflow was streamlined and they had become a digital medical practice - paper free.
		The physicians were able to access medical records any time, anywhere within short turnaround time.
		Blue Ridge found they had saved at least 40% in their transcription and overheads cost.
		Prior to the implementation of mrecord services, the turnaround time for many reports was more than 24 hours. mrecord, however, produced patient reports within 8 hours.
		This increase in productivity led to quicker billing operations and reimbursements
		Quick availability of patient records led to patient satisfaction as well as physician satisfaction - which is the primary goal for mrecord.

In this endeavor, Blue Ridge's drive for quality patient care complemented mrecord's services and products.

Learn more about our products and services at www.mrecord.com